Technical Support
 

we are happy to answer all questions via email to This email address is being protected from spambots. You need JavaScript enabled to view it., either Pre Sale or Post Sales.

Diagnostics

If your support query concerns an unexplained response or a crash, you should also email to us the diagnostic log for Visual Building.

1. If your problem concerns a specific project, then please email us that project. If the problem is not specific to any one project then create a new project and try and repeat the problem.

2. In the Help tab - Diagnostics group, locate the log file.  "Show Log File" - This will show events prior to your problem.

3. Select Show Log File. This will then display the diagnostic log file. You can send this log file direct to technical support but please insert correct email address: This email address is being protected from spambots. You need JavaScript enabled to view it.  

4. If for any reason you can not start Visual Building, then locate the diagnostic log file manually and email it to us. This diagnostic log file is called app.log and is located in My Documents/Visual Building Basic (or Visual Building Pro or Visual Building Premium). Depending on your Windows Version the path could also look like "C:\USERS\Your_Username\Documents\Visual Building....\"